Northwestern University Feinberg School of Medicine

Center for Genetic Medicine

How to Order

All NUSeq services can be requested through the Northwestern University core lab service request and transaction processing system – NUcore. All Core users, internal or external, need to have a NUcore account prior to ordering any service. Account setup is a quick and easy process for new users (see details below). If you already have a NUcore account, click here to log in. Before initiating a project, it is advisable to consult with NUSeq on your specific project needs and request a quote on the associated cost.

Account Setup
How to Request Services via NUcore
Billing Process (for PI and Business Admin)
Frequently Asked Questions


Account Setup

Northwestern (or Northwestern Affiliates) Users

If you are an internal user, please click here to send a pre-filled email to NUSeq, or manually copy and paste the text below into the body of an email to be sent to NUSeq@northwestern.edu. Please fill out all requested information. All account requests will be processed within one business day upon receipt.

Chart String:
Chart String Account Name:

Owner Name (PI):
Owner NET ID:

Purchaser Name:
Purchaser NET ID:

Business Administrator Name:
Business Administrator NET ID:

Non-Northwestern Users

If you are an external user, please click here to send a pre-filled email to NUSeq, or manually copy and paste the text below into the body of an email to be sent to NUSeq@northwestern.edu. Please fill out all requested information. All account requests will be processed within one business day upon receipt.

Purchase Order (may also be faxed to 312-503-3210):

Credit Card:
 Please call the NUSeq Business Admin Office at 312-503-3680. DO NOT EMAIL ANY CREDIT CARD INFORMATION.

Owner Name (PI):
Owner Email:

Purchaser Name:
Purchaser Email:

Business Administrator Name:
Business Administrator Email:
Business Administrator Phone:


How to Request Services via NUcore

Below is a quick summary of the service request process:

  1. Log in to NUcore
  2. Find NUSeq among the facilities (listed in alphabetic order)
  3. Select the service(s) you would like to request
  4. Add to cart
  5. Choose Payment Source and Continue
  6. Enter your quantity and click Update
  7. Download, fill out, and upload requisite order forms
  8. If your order is complete, click Purchase, otherwise click on the Home tab on the top left-hand side of the page and repeat steps 2 through 8 above

Billing Process (for PI and Business Admin)

NUSeq conducts billing on a monthly basis. Account owners and business administrators should expect to receive billing notification (internal customers) or invoice (external customers) usually within the same month of work completion, or toward the first week of the following month at the latest.

When a work request is completed and ready to be billed, the core will send out a billing review notification through NUcore. The notification is delivered to the Owner and Business Administrator of the payment source used on the order. This allows the account owner to review charges before they are processed by the NU Financials system. If there is a problem with the order, the account owner or business administrator can dispute the order. If no dispute no further action is needed.

After the billing review period is completed, for an internal user no further user involvement is needed and the Core will process the charge in the NU financial system. For an external user, after the review period is closed, the Core will send a statement email to the Owner and Business Administrator of the PO or Credit Card used for the order. The email contains a direct link to the PDF statement (invoice). If a PO was used to place the order, check should be made out to "Northwestern University" and mailed to the address listed below:

Northwestern University
NUSeq Core Facility
300 E. Superior Street
Tarry 2-770
Chicago, IL 60611

If a credit card was used to place the order, payment using Visa, MasterCard, and Discover (but not American Express) can be made via clicking the link “Pay by Credit Card” embedded in both the body of the statement email and the attached PDF invoice. The link is available regardless of whether the user was setup to pay with a PO or credit card. After clicking on the link, the external user will need to enter the credit card number, expiration date, and then submit the transaction. NUSeq is not allowed to accept or process credit card information on behalf of an external user. Please note that making payment using a credit card will incur a surcharge in the amount of 3.5% added to the sales amount invoiced by the core. This fee is a fixed percentage for all dollar amounts and all card types.



Frequently Asked Questions